Top 20 Best Book On Contact Center Management Picks For 2022

One of the most basic and ancient ways to learn is by reading books. If you’re a reader, books must be your main form of entertainment. Nevertheless, there are millions of books in circulation worldwide. Therefore, choosing the correct book is by no means an easy task. Additionally, searching for the best Book On Contact Center Management can be considerably more difficult.

The poor book selection might ruin your mood and cause you to feel hopeless. I know what it’s like to find the perfect book because I’m an avid reader. You might easily give in to the allure of well-written, informative writing.

Additionally, the knowledge you get from the book must be useful to you in your day-to-day activities. Additionally, you will find purchase advice that can assist you with selecting the ideal book without being bothered by dice.

This Table Will Be Very Helpful For Choosing A Book On Contact Center Management in Short Time

20 Best Book On Contact Center Management Reviews for Beginners

No. 1

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

Popularity Score 9.1
Quality Score 9.3
Sentiment Score 9.8

Editorial Score

review rating shield 9.4

Highlighted Features

  • Cleveland, Brad (Author)
  • English (Publication Language)
  • 514 Pages - 08/19/2019 (Publication Date) - ICMI (Publisher)

Additional Info :

Brand Contact
Color Unknown
Item Dimensions
Height 2
Width 43
Length 33
Weight 94.79
No. 2

Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)

Popularity Score 8.9
Quality Score 9.3
Sentiment Score 9

Editorial Score

review rating shield 9.1

Highlighted Features

  • Used Book in Good Condition
  • Brad Cleveland (Author)
  • English (Publication Language)
  • 510 Pages - 05/08/2012 (Publication Date) - ICMI Press (Publisher)

Additional Info :

Brand Call
Color Silver
Item Dimensions
Height 6
Width 37
Length 31
Weight 42.93
No. 3

Eamay Small Group Management Pocket Chart with 84 Cards to Keep Small Groups Organized and On Task (Black)

Popularity Score 9
Quality Score 9.2
Sentiment Score 9

Editorial Score

review rating shield 9.1

Highlighted Features

  • SMART DESIGN: The group management pocket chart will help your small groups run independently.movable name sticks and cards for giving instructions. The large storage pockets stow hold folders filled with group materials neatly,Ideal for classroom or homeschool learning.
  • EAMAY team is happy to listen to your thoughts, and if you have any ideas, please feel free to contact us! Small Group Management Pocket Chart is best choice for group activities, take it and start your teaching journey!
  • EASY-TO-USE:The Small Group Management Pocket Chart can organize classroom groups, tasks, and information throughout in all year. to help your students manage their group work interactions. It also helps students easily identify what group they are in!
  • HIGH QUALITY MATERIAL - The chart made of durable Nylon with Grade A stitching work, solid construction and sturdy secure grommets.The cards made from premium card board with dry erase film,easy wipe off and reusable.
  • WHAT’S INCLUDED:The six-group management pocket chart comes with 1, 26 ” x 40 ” nylon pocket chart with grommets ,12 group direction cards , 60 student names cards,12 file folder pocket labels.Meet all your personalized customization needs.

Additional Info :

Brand Eamay
Color Unknown
Item Dimensions
Height 10
Width 27
Length 24
Weight 50.89
No. 4

The Blue Collar Call Center: A Conversational Look on Building and Maintaining a World Class Trades Contact Center

Popularity Score 9.2
Quality Score 8.9
Sentiment Score 9.6

Editorial Score

review rating shield 9.2

Highlighted Features

  • Amazon Kindle Edition
  • Powers, David (Author)
  • English (Publication Language)
  • 113 Pages - 09/11/2022 (Publication Date)

Additional Info :

Brand The
Color Off-white
Item Dimensions
Height 14
Width 41
Length 44
Weight 58.32
Save 16%No. 5

Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment (2nd Edition)

Popularity Score 9
Quality Score 9.1
Sentiment Score 9.3

Editorial Score

review rating shield 9.1

Highlighted Features

  • Brad Cleveland (Author)
  • English (Publication Language)
  • 440 Pages - 11/15/2006 (Publication Date) - ICMI Press (Publisher)

Additional Info :

Brand Call
Color White
Item Dimensions
Height 8
Width 40
Length 45
Weight 72.23
No. 6

Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment (1st Edition)

Popularity Score 9.5
Quality Score 9.7
Sentiment Score 9.7

Editorial Score

review rating shield 9.6

Highlighted Features

  • Cleveland, Brad (Author)
  • English (Publication Language)
  • 280 Pages - 12/02/1999 (Publication Date) - Call Center Press (Publisher)

Additional Info :

Brand Call
Color Silver
Item Dimensions
Height 12
Width 43
Length 27
Weight 54.7
No. 7

Customer Escalations Management: The Golden Recipe(The ultimate guide on how to provide amazing customer service and exceptional customer experience)

Popularity Score 9.2
Quality Score 8.9
Sentiment Score 9.3

Editorial Score

review rating shield 9.1

Highlighted Features

  • Amazon Kindle Edition
  • Zormpas, Nikolaos (Author)
  • English (Publication Language)
  • 288 Pages - 02/06/2022 (Publication Date) - Zormpas, Nikolaos (Publisher)

Additional Info :

Brand Customer
Color Multicolor
Item Dimensions
Height 20
Width 28
Length 38
Weight 41.67
No. 8

Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment [CALL CENTER MGMT ON-UPDATE -OS]

Popularity Score 9.6
Quality Score 9.1
Sentiment Score 9.6

Editorial Score

review rating shield 9.4

Highlighted Features

  • n/a (Author)
  • Cmp United Business Media (Publisher)

Additional Info :

Brand Call
Color White
Item Dimensions
Height 9
Width 28
Length 36
Weight 34.73
No. 9

Avery Business Card Pages, Pack of 10 (76009)

Popularity Score 9
Quality Score 9.2
Sentiment Score 9

Editorial Score

review rating shield 9.1

Highlighted Features

  • Easily insert and remove cards from center load pockets designed to hold cards securely
  • Organize, protect and store all your 2” x 3-1/2” business cards with durable plastic business cards page protectors
  • Each double-sided business card holder pages holds up to 20 cards, 10 on each side; item includes 10 business card page protectors
  • Ideal for long-term storage, non-stick polypropylene material is acid-free and won't lift print
  • Perfect for personal and work organization, pockets are the right size for business cards, contact info cards, appointment cards, credit cards, ID cards, stickers, stamps and more

Additional Info :

Brand Avery
Color Grey
Item Dimensions
Height 4
Width 21
Length 39
Weight 52.94
No. 10

Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

Popularity Score 9.2
Quality Score 9.1
Sentiment Score 9.8

Editorial Score

review rating shield 9.4

Highlighted Features

  • Amazon Kindle Edition
  • Gingiss, Dan (Author)
  • English (Publication Language)
  • 191 Pages - 03/15/2017 (Publication Date)

Additional Info :

Brand Winning
Color Off-white
Item Dimensions
Height 17
Width 22
Length 43
Weight 26.83
Save 33%No. 11

Digital Customer Service: Transforming Customer Experience for an On-Screen World

Popularity Score 9.8
Quality Score 9.3
Sentiment Score 9.1

Editorial Score

review rating shield 9.4

Highlighted Features

  • Hardcover Book
  • DeLisi, Rick (Author)
  • English (Publication Language)
  • 256 Pages - 08/31/2021 (Publication Date) - Wiley (Publisher)

Additional Info :

Brand Digital
Color Grey
Item Dimensions
Height 20
Width 39
Length 32
Weight 70.55
No. 12

Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization

Popularity Score 9.6
Quality Score 9
Sentiment Score 9.5

Editorial Score

review rating shield 9.4

Highlighted Features

  • Used Book in Good Condition
  • Rubingh, Randy (Author)
  • English (Publication Language)
  • 206 Pages - 03/20/2013 (Publication Date) - CreateSpace Independent Publishing Platform (Publisher)

Additional Info :

Brand Call
Color White
Item Dimensions
Height 4
Width 31
Length 21
Weight 19.06
Save 39%No. 13

2023 Monthly Planner/Calendar - Monthly Planner from January 2023 - December 2023, Leather Calendar Planners with Tabs, Twin-Wire Binding and Double Side Clear Inner Pocket, 9" x 11", Plain/Blank Writing Blocks

Popularity Score 9.4
Quality Score 9.8
Sentiment Score 9.3

Editorial Score

review rating shield 9.5

Highlighted Features

  • 🍏FEATURED ORGANIZATION - Monthly Planner contains 12 Monthly Tabs arranged on the right side of the planner. They are convenient to use for finding the months quickly. Three module pages on the front of the planner are 3 Yearly Overview/Holidays/Months Overview of 2023-2025. Three module pages on the back of the planner are 2 passwords pages/8 contact pages/25 extra note taking pages with ruled.
  • 🍏MONTHLY MANAGEMENT- Each monthly spread contains an overview of the month , durable coated tabbed dividers are long lasting. 6 months reference calendars on monthly view pages for long term planning to fit for your busy lifestyle. Daily spread include space (1.8 * 2 Inch Blank Box) to write down your daily schedule or your daily memo.
  • 🍏DOUBLE-SIDED CLEAR INNER POCKET - Clear Inner sleeve pocket is Double-sided, it can hold your favorite pictures, lists and so on. Premium quality cover allows you to storage the picture to a personalized photo or self-drawn artworks.
  • 🍏WHOLE YEAR MODERN & BUSINESS PLANNING – Large planner covers 12 months, January 2023 - December 2023. Pages measure 9" x 11", a perfect size for your briefcase or at your desk. Soft leather cover, Easy to curl and store, add a touch of modern professionalism chic green color to your daily routine. Gold durable Wire-O binding allowing lay-flat orientation to create a lasting planner.
  • 🍏PREMIUM THICKER PAPERS - 2023 monthly planner uses bright white paper which is thicker than normal, designed to avoid ink through and feathering. Suitable for most pens, but the wettest fountain pen inks. Papers are made from archival-quality paper, resistant from damage by light and air.

Additional Info :

Brand Monthly
Color Multicolor
Item Dimensions
Height 8
Width 33
Length 39
Weight 86.06
No. 14

Contact Center Agent 101: An introduction to your multi-channel call center career

Popularity Score 9.3
Quality Score 8.9
Sentiment Score 9.5

Editorial Score

review rating shield 9.2

Highlighted Features

  • Stapp, Steve (Author)
  • English (Publication Language)
  • 124 Pages - 12/27/2009 (Publication Date) - CreateSpace Independent Publishing Platform (Publisher)

Additional Info :

Brand Contact
Color Grey
Item Dimensions
Height 15
Width 35
Length 40
Weight 28.96
No. 15

The Omnichannel Transformation : Impact on Customer Service: How to change the business, the structure and the organization

Popularity Score 9.6
Quality Score 8.9
Sentiment Score 9

Editorial Score

review rating shield 9.2

Highlighted Features

  • Amazon Kindle Edition
  • Munzi, Chiara (Author)
  • English (Publication Language)
  • 142 Pages - 06/14/2020 (Publication Date)

Additional Info :

Brand The
Color Multicolor
Item Dimensions
Height 9
Width 30
Length 33
Weight 98.28
Save 29%No. 16

MOUNT PRO Computer Monitor and Laptop Desk Mount Combo, Height Adjustable Monitor Stand fits 13'' to 32" LCD Computer Screen, Notebook Up to 17'', with Clamp/Grommet Mounting Base, Holds Up to 19.8lbs

Popularity Score 9.7
Quality Score 9
Sentiment Score 9.5

Editorial Score

review rating shield 9.4

Highlighted Features

  • Easy Installation- Mounting your monitor is a simple process with the removable VESA plates. We provide all the related accessories and installation manual, the setup of the Laptop Tray Desk Mount can be finished in 10 mins.
  • Dual Install Option - Fit desks with or without a hole. C-Clamp mounted on the desk from 0.39" to 1.97" in thickness and grommet base mounting works for desks with thickness up to 1.97".
  • Cable Management - Keep your power and AV cables clean and organized with detachable cable clips on the arms and center pole.
  • Universal Monitor Mount with Laptop Tray: With an 16.86" long monitor arm for easy adjustment, the dual monitor mount widely fits 13" to 32" LCD computer screens up to 19.8 lbs, compatible with VESA patterns of 75x75mm and100x100mm. The Keyboard tray measures 14" in length and 11.81" in width, fits a Notebook up to 17" in size and 19.8 lbs in weight.
  • Ergonomic Full Motion Notebook Holder - it offers -90°to +70° tilt, -90° to +90° swivel, 360° rotation, and adjustable height up to 16.54". With this laptop mount you can easily find the optimal view angle, which helps ward off the eye, neck, and back strain.

Additional Info :

Brand MOUNT
Color Unknown
Item Dimensions
Height 3
Width 22
Length 40
Weight 83.76
Save 26%No. 17

TooPower Reusable Cinch Straps(Assorted 20 Pack),Multipurpose Quality Hook and Loop Cable Tie Down Straps with Features Write on Label for Easy Cord Identification (Color)

Popularity Score 9.2
Quality Score 9.8
Sentiment Score 8.9

Editorial Score

review rating shield 9.3

Highlighted Features

  • 【High-Quality Products & After-Sales Service】- TooPower hook and loop cable straps will be carefully tested before leaving the factory. We are full of confidence in cinch straps. We promise to provide these cable straps with a 30 days free replacement and a 24-hour quick response. If you have any questions about cable straps, please feel free to contact us, we will do our best to help you.
  • 【Assorted Cinch-Straps】- To suit your exact needs, the bundle comes in 3 most popular sizes. Each fastening tie set includes 8 inch x 10pcs, 12 inch x 5pcs, 18 inch x 5pcs hook and loop multipurpose cable ties.
  • 【Multi-Purpose】- Great for cords, audio, coaxial, telephone, electrical cables. Organize your cables and cords around your computer desk and home entertainment center. Use cable straps for larger items like hoses, umbrellas, sports equipment, bundling boxes, books, tools, etc. It is ideal for keeping all kinds of cords cables well organized and tidy in place.
  • 【Quality & Versatility】- The hook loop cinch straps are made from 100% durable nylon adhesive materials with plastic buckle. There are two welding parts by ultrasonic, and no glue! Add, remove, or adjust your cables and cords whenever you need to, the hook and loop closure is always reusable!
  • 【WRITE IN THE LABEL】- Each strap comes with a label and a complimentary pen to mark your wires, cables, wires or anything you need to wrap!

Additional Info :

Brand TooPower
Color Unknown
Item Dimensions
Height 17
Width 39
Length 40
Weight 27.27
Save 12%No. 18

Grand Canyon, North and South Rims [Grand Canyon National Park] (National Geographic Trails Illustrated Map)

Popularity Score 9.5
Quality Score 9.7
Sentiment Score 9.1

Editorial Score

review rating shield 9.4

Highlighted Features

  • National Geographic Maps
  • Trails Illustrated Map: Grand Canyon National Park
  • National Geographic Maps (Author)
  • English (Publication Language)
  • 2 Pages - 01/01/2019 (Publication Date) - National Geographic Maps (Publisher)

Additional Info :

Brand Grand
Color Grey
Item Dimensions
Height 20
Width 37
Length 24
Weight 18.49
No. 19

Customer Care Management: Workforce Management & Personaleinsatzplanung im Contact Center

Popularity Score 9.4
Quality Score 9
Sentiment Score 9

Editorial Score

review rating shield 9.1

Highlighted Features

  • Hardcover Book
  • Lamnek, Uwe (Author)
  • German (Publication Language)
  • 10/07/2016 (Publication Date) - Books on Demand (Publisher)

Additional Info :

Brand Customer
Color Unknown
Item Dimensions
Height 12
Width 41
Length 42
Weight 66.69
No. 20

Contact Center Workforce Management Complete Self-Assessment Guide

Popularity Score 9.8
Quality Score 9.2
Sentiment Score 9.7

Editorial Score

review rating shield 9.6

Highlighted Features

  • Blokdyk, Gerardus (Author)
  • English (Publication Language)
  • 124 Pages - 09/12/2017 (Publication Date) - CreateSpace Independent Publishing Platform (Publisher)

Additional Info :

Brand Contact
Color Black
Item Dimensions
Height 15
Width 28
Length 38
Weight 66.06

Thing to Consider Before Buying Book On Contact Center Management

If you are unsure of the most important elements to consider when selecting the best Book On Contact Center Management, we have outlined them below.

Type & Theme

Most people who read books tend to like a certain genre or category. So we think you probably have a favorite genre or two. This will help us narrow down the list. It could be science fiction, a novel, a thriller, something scary or dark, or a biography. Once you know what kind of book you want to read, it will be easier to find Book On Contact Center Management.

If you are interested in a certain topic within the genre, it becomes even easier. A book’s theme could be what the author has been talking about the whole time.

The Broken Earth Trilogy is a series of Science Fiction books about oppression, while the Harry Potter books are a series of Fantasy books about the end of the world. Most books with a main theme could also have a sub-theme, which would help you understand it better.

Read the Summary to Get to Know the Story and the Main Characters.

In most cases, the books include a synopsis or a blurb that provides an overview of the main aspects of the book, such as the tale, the storyline, the characters, and the setting, as well as the approximate page count. You can get a feel for the book’s plot, setting, and credibility of its characters by reading the 200-word synopsis provided inside or at the back of the book.

You won’t enjoy reading a book if you can’t relate to the plot, subplots, or characters. The backstory can be a teaser for you if you know it from the blurb. For a good book with a good summary, most of the content is left out so as not to give anything away. This makes you more likely to buy the book.

Book by an Author You know or like

Most people who read books have an author they love. If you have one, you probably won’t want to miss any of their books. It will also be easier for you to find the book you want than for people who don’t have one. Most well-known authors have their own unique ways of telling stories that readers can relate to.

Neil Gaiman’s fans think he’s a magician when it comes to writing Fantasy books because he makes them seem so real. If you also like someone, look at this list of the Book On Contact Center Management to see if their book is on it. If you decide to purchase it, you should probably reserve a copy or have the bookstore buy one for you.

Notable Writers, Publishers, or Top Selling Books

If you love reading, you undoubtedly feel excited when you hear about a new book from a well-known writer or publisher or when you see the words Best Seller on the book’s cover. You expect that the appeal of the content will hit you in the same way that it has for so many other people, which is probably why they have become so well-liked.

These books are more frequently bought, read, and recommended. Therefore, it is simple to choose a book that will enrich you. However, you must take care to ensure that the Best Seller tag is legitimate and not a trick. To determine whether the tag is present elsewhere, look up reviews and check out the book on other markets and dealers.

Readability

When selecting a book, readability might be a key consideration. A book’s readability could be perfect but still fall short of capturing readers’ attention. If the writing is to captivate the readers, it is crucial to use language, sentence structure, and word choice that is appropriate for their age.

The ATOS metric assesses the average word length, sentence length, and level of word difficulty to determine the readability of a book. Check to see whether your book has an ATOS rating. Otherwise, look over the Book On Contact Center Management summary to see whether it fulfills your requirements and is readable.

Friends and Family Referrals

Your work is already half done if you have a family member or friend who enjoys reading and writing book reviews. Consider their advice regarding the genre you like. You might inquire about the comments from them if they have already read a choice for the Book On Contact Center Management.

Inquire about the book’s premise, writing style, and character strengths and weaknesses. In order to assess if the book is worthwhile purchasing, you can also request permission to view it.

Visit Goodreads or Other Book Reviewing Websites.

While choosing your book, you can check out some excellent websites with book reviews and recommendations. Goodreads is like IMDB for movies; it’s for books. It is the biggest reading community website where people can discover and discuss their favorite books. Even while it’s mostly trustworthy, there are con artists that try to rig book ratings.

Therefore, it is preferable to read the book review on other websites, such as Common Sense Media, Bookish, LibraryThing, etc. Additionally, you can ask participants in some objective internet communities what they think of a particular book.

More Advice on Purchasing a Book

We have some more advice that you might use when purchasing a book.

  • A stunning or significant book cover
  • Maintain your collection of Penguin Classics because they typically have everlasting appeal.
  • Read the author’s other works to get a sense of her writing style.
  • Verify that the book is affordable.
  • If you want to read while you’re on the go, choose electronic books or novels with soft covers; otherwise, a hardback book is a more appealing alternative to display on the shelf.

Frequently Asked Question (FAQ)

Let’s answer a few more questions about purchasing the Book On Contact Center Management.

1. When buying a book, should I look for a Nobel Prize winner?

If a book’s genre, theme, or tale doesn’t fit your preferences, you don’t definitely have to pick it up by a Nobel Prize winner.

2. Which book rating systems are reliable?

Three criteria, including the star rating, ATOS level, and Lexile measure (which determines the text’s difficulty level), are used to select books for eager young readers.

Final Word

Hopefully, this post has shed some light on the plethora of book options out there and provided some direction in your search for the best Book On Contact Center Management. To maximize your reading experience, it’s critical to select the appropriate genre of book for your needs.

You can purchase printed books and electronic books, or you can choose to stream audiobooks online. Whatever you decide, make sure you will enjoy it and get something out of it that is worthwhile to you.

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